Owlen Support
This support page explains how users can get help with the Owlen mobile application and related services.
1. Contact Information
Support email: innovalog.app@gmail.com
You can use this email for app issues, privacy requests, general feedback, billing questions, and feature enhancement requests.
2. Before Contacting Support
- Make sure your app is updated to the latest available version.
- Prepare your device model, iOS version, and screenshots of the issue.
- Note the approximate time the issue happened and what action triggered it.
3. Common Issues
- If sign-in does not complete, close the app and try again with a stable network connection.
- If a generated result looks incomplete, refresh the page or restart the app and try again.
- If your account or workspace appears out of sync, wait a moment and reopen the app.
- If a purchase or restore action looks delayed, wait briefly for store processing and then reopen the app.
4. Account Deletion
You can initiate account deletion directly in the app from Profile > Delete account.
Deleting your account permanently removes your profile and associated app data that we are not required to keep by law.
5. What to Include in Your Request
- A short description of the problem or request.
- Your device type and iOS version.
- Screenshots or screen recordings when available.
- Any error message shown in the app.